Terms of service

Terms of Service

Welcome to AIELA. By accessing or using our website shopaiela.com, you agree to comply with and be bound by the following Terms of Service.
Please read them carefully before making a purchase.

Use of Our Website

You must be at least 18 years old, or have parental or guardian consent, to use our website.
You agree not to misuse or interfere with the operation of our site, including any attempts to hack, copy, or resell our content or products without permission.

Orders

By placing an order, you confirm that all information provided is accurate and complete.
All orders are subject to acceptance and product availability.

AIELA reserves the right to cancel or refuse any order at its discretion, including cases of suspected fraud, payment issues, or stock unavailability.

Pricing & Payments

Prices are displayed in the currency shown at checkout.

We currently accept the following payment methods:

  • Egypt: Cash on Delivery (COD) and Credit/Debit Card payments

  • International Orders: Credit/Debit Card payments only

In the rare case of a pricing or listing error, we reserve the right to correct it and will contact you before processing your order.

Shipping & Delivery

We offer nationwide and worldwide shipping.
Delivery times vary depending on destination and courier schedules.
Customers are responsible for providing accurate shipping information.

For more details, please see our Shipping Policy.

Returns, Exchanges & Refunds

We do not accept returns or refunds.
Exchanges and replacements are available only for defective or incorrect items, as outlined in our Return and Refund Policy.

Defective or incorrect items will be replaced at no additional cost once verified.

Intellectual Property

All content on this website, including designs, images, logos, and text, is the intellectual property of AIELA.
You may not copy, reproduce, or distribute any material without prior written permission from AIELA.

Limitation of Liability

AIELA is not liable for delays, damages, or losses caused by third-party couriers or inaccurate information provided by customers.
We are not responsible for indirect or consequential damages arising from the use of our website or products.

Changes to Terms

AIELA reserves the right to update or modify these Terms of Service at any time.
Changes take effect immediately once published on this page.

Contact Us

If you have any questions regarding these Terms of Service, please contact us at:
aielathelabel@gmail.com