Refund policy

Return & Refund Policy

At AIELA, each piece is crafted and inspected with care to ensure the highest quality.
Please review our return and refund policy carefully before placing your order.

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Returns

We do not accept returns once an order has been placed and delivered.
All sales are considered final.

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Exchanges

We offer exchanges only in cases where an item is defective or incorrect.

To be eligible for an exchange:

• The item must be unworn, unwashed, and in its original condition with tags and packaging intact.

• You must contact us at aielathelabel@gmail.com within 48 hours of receiving your order.

• For hygiene reasons, certain products such as socks and undergarments are non-exchangeable.

If approved, we will arrange a replacement at no additional cost.

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Defective or Wrong Item

If you receive a defective or incorrect item, please reach out to us at aielathelabel@gmail.com within 48 working hours of delivery.
We’ll gladly replace the item for you as quickly as possible.

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Refunds

We currently do not offer refunds.
Exchanges and replacements are available as outlined above.

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Questions

If you have any questions regarding your order, please contact us at aielathelabel@gmail.com — we’re happy to help.